How do I lookup Error Codes?

Every time you make an API call, a server issues a status code in response to your client’s request. The class of status codes indicates whether or not the request was successful.

A status code in the range of 200 indicates the request was successfully received, understood, and accepted. If you receive a status code in a different range, it means your request was not successful. For more information about other response codes, see our developer documentation.

If you need help troubleshooting a response code, contact Dev Support for further help and include the information below.

• The endpoint and request body
  
  Example endpoint

  PUT /api/v2/tickets/{ticket_id}.json

  Example request body
  

  {
  "ticket": {
  "subject": "My printer is on fire!",
  "comment": { "body": "The smoke is very colorful." },
  "priority": "urgent"
  
    }
  }

The full-body response

Example full-body response

• {"error":"RecordInvalid","description":"Record validation errors","details"