If the printer troubleshooter in Get Help app is unable to resolve your printer issue, follow the steps mentioned in the below General troubleshooting section.
General troubleshooting
Sometimes power-cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
To find out if your printer is connected to Wi-Fi, see if your printer's built-in menu has options for checking its Wi-Fi connection, or check the printer's manual for instructions about how to add it to a Wi-Fi network.
-
Select Start > Settings > Bluetooth & devices > Printers & scanners .
-
Select your printer and then select Set as default.
If you don't see the Set as default option, the Let Windows manage my default printer option may be selected. You'll need to turn that off before you can choose a default printer manually.
-
Select Start > Settings > Bluetooth & devices >Printers & scanners.
-
Select your printer and on the page that opens, select Open print queue.
-
Click on ... (ellipsis) and select Cancel all if there are any pending jobs.
-
Go to Search in the taskbar, type services, and then select Services in the list of results.
-
Scroll down to the Print Spooler service, select and hold (right-click) it, and select Restart.
Try removing and reinstalling your printer.
Remove your printer:
-
Select Start > Settings > Bluetooth & devices > Printers & scanners .Open Printers & scanners settings
-
Select the printer you want to uninstall, select Remove, and then select Yes.
Reinstall your printer:
-
Select Start > Settings > Bluetooth & devices > Printers & scanners .Open Printers & scanners settings
-
Make sure your printer is turned on and connected. Next to Add a printer or scanner, select Add device and follow the instructions to add your printer.
Restarting your PC can sometimes help to refresh the services and components necessary for your device to communicate with your printer.
Comments
0 comments
Please sign in to leave a comment.